Modern performing arts venues use network-linked lighting fixtures and control. These systems need occasional maintenance, troubleshooting and upgrades. Choosing the right partner to provide engineering, integration, installation and support has become more important.
When it comes to troubleshooting and support, speed and responsiveness are critical. That’s why Wenger | J.R. Clancy has developed a better approach to service – Remote Lighting Support.
Remote Lighting Support is a service that allows our expert technicians to diagnose, update and modify your lighting system remotely, over a secure internet connection. When enabled, a Wenger | J.R. Clancy technician can log into a venue’s lighting system without the delay and expense associated with travel.
When you consider the complexity of today’s lighting systems, it is nice to know that expert analysis, diagnosis and consultation are just an internet connection away.
The list of remote services offered by Wenger | J.R. Clancy includes but is not limited to:
To start remote support just call 1-800-836-1885 and a Wenger | J.R. Clancy technician will speak with you on the phone. Through this remote support our technicians can identify and provide a solution for your lighting network and configuration.
Following remote diagnosis, if an in-person service call is required, our technicians will have the knowledge to expedite and execute any changes needed for your system.
Please call your Wenger | J.R. Clancy representative so we can thoroughly understand your needs in order to provide the best solution and estimate.